Frequently asked questions

What is a smart home?

A smart home is a living space equipped with devices that automate and enhance daily tasks. These can include lighting, security systems, temperature control, and even pet monitoring—all controlled through a smartphone, voice commands, or automation.

Why should I consider smart home automation?

Smart home automation improves convenience, security, and energy efficiency, as well as reduces overall cognitive load. Whether you're looking to enhance home security, simplify daily routines, or create a more comfortable living environment, our solutions are tailored to meet your needs.

How does Serenity Smart Homes differ from other smart home installation companies?

We prioritize privacy, local control, and customization over vendor lock-in and cloud dependence. Our solutions ensure your data remains yours, while we provide ongoing support customized to your household’s specific needs.

How does your consultation process work?

1. Initial Consultation (30 minutes) – We discuss your needs and goals, either virtually or in-person

2. Walkthrough & Proposal – We assess your home and recommend a customized solution

3. Installation & Configuration – We install smart home devices and ensure everything is running smoothly

4. Training & Support – We provide a 30-60 minute training session so you feel comfortable using your system

5. Follow-Up & Maintenance – A 30-day follow-up ensures you're satisfied, and we offer optional ongoing monitoring services

What kinds of devices do you install?

We install smart plugs, lights, sensors, cameras, water leak detectors, thermostats, security systems, and more. We specialize in privacy-first, vendor-agnostic solutions that integrate seamlessly into a small controller server that is located within your home.

Do I need to have technical knowledge to use a smart home system?

No! We ensure that your system is user-friendly, and we provide training to help you feel confident in using your new setup.

Will my smart home data be stored in the cloud?

No, we prioritize local control by deploying controller servers using Home Assistant, an open-source platform that ensures your smart home functions even when the internet is down. This means your data stays in your home, not in a third-party cloud server.

How secure are the smart home devices you install?

Security is a top priority. We configure your system such that it is safe from cyber threats.

Can I still access my smart home when I’m away?

Yes! We provide secure remote access so you can control your smart home from anywhere while ensuring your system's security remains intact.

Can I use my existing smart home devices with your system?

In most cases, yes! We strive to integrate existing devices into your setup whenever possible, reducing unnecessary costs.

Do you offer smart home solutions for neurodivergent households?

Yes! We specialize in automation that supports sensory-friendly environments, structured routines, and executive function aids to help neurodivergent individuals feel more comfortable at home.

Is there a monthly fee?

There is no required monthly fee. However, we offer optional ongoing monitoring services for those who want remote support, software updates, and proactive maintenance.

What solutions do you offer for aging family members?

We can install automated lighting, "proof of life" sensors, emergency alert buttons, and door sensors to help aging family members stay safe and independent at home.

Do you offer solutions for pet owners?

Absolutely! From smart pet cameras to pet-friendly climate controls, we help keep your furry friends safe and comfortable.

How much does a smart home installation cost?

Costs vary based on the size and complexity of the installation. We provide transparent pricing in our proposals and work within your budget to create the best solution.

What happens if a device stops working?

We provide a 30-day post-installation follow-up to address any issues. After that, we offer remote troubleshooting and support services for ongoing maintenance.

How do I book a consultation?

You can schedule a consultation here!

Do you serve my area?

We currently serve South Jersey and surrounding areas. If you're unsure, reach out, and we’ll let you know if we can accommodate your location.

I’m ready to get started! What’s next?

Great! Book a consultation today and take the first step toward a smarter, more comfortable home!